Who's Online?

kratos

I searched this forum and the only thing I found concerning being able to see who's logged into the support system was from over a year ago. Plus it wasn't quite what I was looking for.

I wish to have a way for admins ONLY to be able to see who is currently logged into the support system. Is this a built in feature in the latest release, or do I need a mod for it? If possible, I would also like to be able to see what that person is currently doing.

A really good example of what I want can be found in the Simple Machines Community Forum here: http://www.simplemachines.org/community/index.php?action=who(http://www.simplemachines.org/community/index.php?action=who)

Please note that in order to see what I am looking for, you must have an account and be logged in.

Please help me figure this out. I am willing to install a mod if needed, but if this is a built in feature, I would like to be able to just use that instead.

Thank you,

Kratos

masino_sinaga

Kratos,

That feature does not exist in osTicket until now. :

Sincerely,

Masino Sinaga

kratos

So.... does that mean you are considering writing a mod to make this happen? Also, if you do write a mod for this, can you make it similar to what SMF does? It doesn't have to be exactly the same, but including the same information would be helpful (such as date and time, user, current action).

Thanks,

Kratos

masino_sinaga

I don't know whether I will create this MOD or not, since there is no clarification from the author of this osTicket about this feature, yet. I hope you know what I meant.

Sincerely,

Masino Sinaga

kratos

Ok, thanks for the reply.

Kratos

masino_sinaga

Kratos,

Finally, I can't stand still, and created this modification for you.

Please check this out:

(Add Who’s Online Feature into osTicket v1.6 RC5)

I know this first release is not perfect, but I am sure this is a good start to make it better!

Hopefully this will be helpful for you and osTicket community. Let me know your feedback. Thanks.

Sincerely,

Masino Sinaga

kratos

Kratos,
Finally, I can't stand still, and created this modification for you.
Please check this out:
(Add Who’s Online Feature into osTicket v1.6 RC5)
I know this first release is not perfect, but I am sure this is a good start to make it better!
Hopefully this will be helpful for you and osTicket community. Let me know your feedback. Thanks.
Sincerely,
Masino Sinaga

Thank you creating that. I really like it. I also like how you made it available for admins only.

I think a "refresh" button would be a really good idea. This makes it easier to refresh the page as compared to having to refresh from the browser. A good example of a refresh button as I am talking about can be found on the Ticket tab in the staff panel.

Also, how hard would it be to log this information? And by log, I mean give the admin options for how long to keep logs (30 days, 60 days, 90 days, etc) and to purge the logs. This would be very useful in determining what staff is doing while logged in. Plus if anything ever happens, it would be very easy to go back and pull up what that persona was doing at that time.

Let me know what you think about these ideas. Also, if you tell me where to find the tickets tab (what page it is included in), I would like to see if I cannot figure out how to add the refresh button. The logs are a little more complicated than I am ready to take on at this point.

Again, thank you for this mod. It is crisp and clean and works great.

Kratos

masino_sinaga

So glad you like it. :)

If you want to display that "refresh" button, simply add this code into the useronline.inc.php file (adjust its position to fit with your needs):

<a href="admin.php?t=useronline" title="Reload"><span class="Icon refresh"> </span></a>

About your question: "how long this log will be kept in database?", well, at the moment there is no time limitation for it, since the purpose of the useronline table is only for keep about the online staff's record.

It means that each time staff (admin/manager/operator) logged in to the staff or admin panel, then this log will be replaced/updated with the newest one. You can see about this from the REPLACE INTO SQL, which has meaning: INSERT INTO useronline table if there is no record for that staff, or, UPDATE useronline table if the record belongs to that staff already exists.

In addition, that log should be deleted when staff logged out from the staff/admin control panel (the first possibility). But, the next question then, how if that staff never logged out, or probably let's say they close the browser without logged out explicitly from the Logout link (the second possibility), then we have to handle it by providing the time limit to keep this information saved in database (similar with System Logs feature that already exists).

I have not implemented about those both possibilities, yet. But I think those both additional features are must for this case. I will add it later and will let you know afterwards. If somebody creates it, please do not hesitate to let us know.

Sincerely,

Masino Sinaga