Link to ticket in email?

maldrich

Hi,

I'd like for the user or admin who receives the 'New Ticket Open' email have the ability to click on the link to the ticket. I've tried the following on my email templates:

%url/tickets.php?t=%ticket

%url/tickets.php?id=%id

I understand the %ticket variable corresponds to the external ticket and the %id uses the internal ID. My links do not reurn the %id:

http:///tickets.php?id=%id

Thoughts?

peter

What version of osTicket do you have installed - RC4 or RC5?

maldrich

What version of osTicket do you have installed - RC4 or RC5?

I have 1.6 RC4 installed.