Tickets do not show up...

chasalin

Hi,

I just installed ost 1.6rc5 and I run into a problem:

Tickets are not displayed.

I piped an email address through to ost and that works fine. i.e.: mail is handled by postfix fine, enters the pipe script, is stored in the DB an I get a 'new ticket' notification.

but when I log on to ost, I only get 'Query returned 0 results.' as result...

In the DB I can see 2 tickets: the default welcome ticket and my own test.

When I set the staff_id of the ticket to my own, I do get the option 'My Tickets (1)' added to the dashboard. but still no tickets visible and 'Query returned 0 results.'

Any ideas? I can't really find the query in the code...

Chasalin

bulatkzn

We have the same error

I have create tickets from the web interface support/index.php and from the staff panel, and after this i see ticket records in my mysql base, but i can't see tickets from web interface.

make your comments please and i'm sorry for my english, it's not my native language.

Hy3n4

I experiencing the same issue.. any solution?

I can see tickets in DB but there is no ticket in Staff panel..

edit: I solved my problem by moving DB from mysql4 to myslq5 and changing default encoding tu UTF8 (in my case utf8_czech_ci) and everything seems to be OK for now.