Knowledge Base

stevelizardi

I know that the help desk has a kb, but what about a kb articles for end-users? Similar to the other popular help desk software?

namratasnv

Hi,

KB articles are the documents that are regularly documented by the engineers or help desk supporters. These articles are I think the part of KB software as these articles are made accordingly to related problems or queries as it is a special kind of database for knowledge management and every organisation is having there KB articles.

Like Microsoft, dell are having their KB management softwares and articles.

Thanks!