Internal Notes

SwedBear

I've jsut installed osticket at work for us developers so we can use it to keep tabs on all support stuff that comes our way.

I have a query though. How does the Internal Notes suppose to work? We wanted to use it so that any of us that takes care of a issue can post there with more info on the problem and ultimately what we did to solve it.

However - on the ticket page all I see is one row of text, the rest is cut off from each internal note. I would like to be able to see it like the ticket thread on the same page which displays the whole message.

Or am I missunderstanding something?

Best regards

Björn

scottro

Bjorn,

I have a similar issue I am trying to resolve. On mine all the lines of the note are there, however, they are all mashed together as if all the carriage returns are stripped out.

I'll let you know if I get mine fixed and perhaps the fix will work for you as well.

scottro

Bjorn,

This is what I did to fix my issue. It may work for you as well.

include/staff/viewticket.inc.php

Add the following snippet of code...

<pre style="white-space-wrap; width: 700px"></pre>

For example:

<tr><td><pre style="white-space-wrap; width: 700px"><?=Format:($row)?></pre></td></tr>