Hints
Hi,
If you want to modify the interface at the client-side, then the files needed to be edit are:
- \include\client\open.inc.php
- \include\client\viewticket.inc.php
- tickets.php
- \include\class.ticket.php
If you want to modify the interface at the staff-side, then the files needed to be edit are:
- \include\staff\newticket.inc.php
- \include\staff\viewticket.inc.php
- \scp\tickets.php
- \include\class.ticket.php
Actually not only those files for each side. You can extend those files with another files. For example, if you need to modify or improve the functions related to Department access, then you have to modify the \include\class.dept.php file, or if you want to modify the existing email function, then you have to modify the \include\class.email.php file, etc.
Good luck. ;)
Sincerely,
Masino Sinaga
