I'm looking at trying this out at my workplace and have a couple of questions.
1 - Is it possible to to use MS Exchange as the mail server to be connected to? I'm thinking so if IMAP or POP is enabled on the account ?
2 - If it can connect, would if have problems with @[deleted] addresses / accounts or would it need to be @[deleted] ?
3 - Would it be possible to not need a password to log a ticket given that if we use @[deleted] the name would be quite well know given a small 50 person company.
3 a - If we maintain a list of user names (or intergrate LDAP / AD), could the username be verified when entered?
Brian