Yes!
Hi Christian,
... Is there any possibility to have a status that the customer has logged in via his email confirmation/autoresponder to the ticketsystem and watch his ticket's update or opening by the staff even without answering at it?
A "customer's last login date and time" beside "Last Message" at the ticket's view was very helpful to check that out ...
I have just created the customization about it.
So here is the scenario:
1) Each time customer/client view the certain ticket, then the access date and time will be recorded.
2) Each time staff view the certain ticket, then the access date and time and also the staff_id will be recorded.
3) Those three information will be displayed in the viewticket page on staff-side. Thus, staff is able to know when the ticket being accessed for the last time both by customer and the staff.
4) When staff accesses the certain ticket from its viewticket page, then he/she will see who is the last staff that accessed that ticket or probably that ticket never being accessed at all. Therefore, when this viewticket page is reloaded/refreshed by the current staff that is being logged in, then that current staff will see his/her username is accessing that ticket for the very last time including the date and time.
Let me know your feedback first, before I release the code. Thanks.
Sincerely,
Masino Sinaga
