Greetings, All.
I have searched the forums, and not found this issue / request. I posted this in "Troubleshooting and Problems" originally, but got no response, so I thought I'd try here...
What I'd like to do, similar to what I have seen in our previous (and expensive!) helpdesk solution is to have OSTicket basically ignore any emails that are replies and / or forwards. Often our techs will 'reply all' to a support request, so that other techs know what they are working on in addition to letting the initial requester know, and these replies are getting picked up by OSTicket as new requests and it is creating new tickets.
Thoughts? Ideas? Suggestions? Besides retraining the techs, that is!
Thanks!
