We get emails, but clients do not

Barbara

I just upgraded from RC5 to RC6 in order to accommodate our only mod (age of tickets).

Now if you create a ticket as a client/customer, you do not receive the automated reply ("We've received your ticket request yadda yadda yadda").

However, our support email account does receive notification of a new ticket.

What has changed between the 2 versions that I need to look at to adjust so that those that create tickets will receive our canned replies?

masino_sinaga

Rc6 ?

One simple question:

How did you get the RC6, since the last version located on the http://www.osticket.com/downloads.php(http://www.osticket.com/downloads.php) is RC5? :

Besides that, I and or the others people on this forum are still using RC5.

Sincerely,

Masino Sinaga

Barbara

Ooops, I did download v1.6 RC5 the other day .... I had originally installed the support ticket system back in April or so ... and since there has been a new version. I saw the "6" and my mind mixed that up with the "RC" ... sorry for the confusion.