About Threat Help Topic

Bung

Hi,

i post this message about this threat

Great mod by the way, but i have a little problem. I have added the next source by Masino_sinaga in editticket.inc.php.

<tr>

<td align="left"><b><?php echo (I_C_OPEN_HELP_TOPIC) ?></b></td>

<td>

<select name="topicId">

<option value="" selected ><?php echo (I_C_OPEN_SELECT_ONE) ?></option>

<?php // MOD Help Topic by Masino Sinaga, April 19, 2009

$services= db_query('SELECT topic_id,topic FROM '.TOPIC_TABLE.' WHERE isactive=1 ORDER BY topic_id');

while (list($topicId,$topic) = db_fetch_row($services)){

$selected = ($info==$topicId)?'selected':''; ?>

<option value="<?php echo $topicId?>"<?php echo $selected?>><?php echo $topic?></option>

<?php

}?>

// MOD Help Topic by Masino Sinaga, April 19, 2009

<option value="0" ><?php echo (I_C_OPEN_GENERAL_INQUIRY) ?></option>

</select>

 <font class="error">* <?php echo $errors?></font>

</td>

</tr>

I have added this source because i want that when i receive a ticket by email can to be edit and select a help_topic, but it doesn´t update in the ticket. How can i do?

Thanks for your feedback!!!!!!!!!

masino_sinaga

Thanks.

That modification I created while I was using osTicket version 1.6 RC4 since it has not implemented Help Topic 100%. It seems that in 1.6 RC5 version, the Help Topic feature has been implemented, but with a little different way.

For example, the help topic mod that I made using topic_id value (help topic id) stored in ticket table, whereas in RC5 using topic value (help topic description) stored in ticket table.

These both topics related with the things we are discussing about:

- (When opening tickets)

- (Help Topics)

Hopefully this will help you.

Sincerely,

Masino Sinaga

Bung

Thanks a Lot

Thanks a lot Masino,

there´s another problem, when you define a priority for each help topic, for example "low", and open a new ticket with this topic, the priority of the ticket doesn´t change to low.is it for the same problem, i mean that is it for the version problem?

Thanks a lot masino, you are really helping me.

masino_sinaga

Thanks a lot Masino,
there´s another problem, when you define a priority for each help topic, for example "low", and open a new ticket with this topic, the priority of the ticket doesn´t change to low.is it for the same problem, i mean that is it for the version problem?
Thanks a lot masino, you are really helping me.

You're welcome.

About the problem you mentioned, could you please tell me which form that causes the problem? Is it from client-side or staff-side or both of them?

Sincerely,

Masino Sinaga