Error during upgrade.php (v1.6 RC5)

HarvMan

Hi, I would really appreciate some help with the upgrade.

The web server was previously running v1.6 RC4. I uploaded the v1.6 RC5 files and ensured all new files were present. Then proceeded to run upgrade.php. The update wizard screen displayed the message "Invalid path - get technical support". I also received 3 email messages, as follows:

1. Subject: DB Error #1054

Unknown column 'isanswered' in 'where clause'

2. Subject: DB Error #1054

Unknown column 'isanswered' in 'field list'

3. Subject: DB Error #1054

Unknown column 'open.isanswered' in 'on clause'

Web server details:

Apache/2.2.13

MySQL 5.1.35

PHP 5.2.5

Thanks!

HarvMan

As a follow-up ...

Just to confirm that I had logged into the upgrade process using the scp username/password. The server log does not show any errors.

Can anyone provide assistance? Thanks!

peter

The SQL errors are "expected" during upgrade process. The error you are getting is related to the path - can you confirm that you have "inc" directory in setup folder?

HarvMan

I checked the setup folder and the inc folder is no longer there. Should I reupload and try the upgrade again?

peter

That was the problem. Reupload everything again and complete the upgrade process.

HarvMan

Thanks Peter. I have reuploaded and completed the upgrade. In general, things appear to function properly.

However, when using "Check Ticket Status" on index.php, there is an internal server error "Premature end of script headers: tickets.php".

The link provided on the client's new ticket email to "view this ticket's progress online" works properly.

Please advise - thanks!

HarvMan

Hi,

In tickets.php, how can I trace where the (above) error has occurred?

Thanks!