Server error ONLY when trying to "check ticket status" from front page

Amaranth888

When someone goes to my osTicket site and uses the fields on the front page to enter an email address and ticket number to check the status of a ticket the server returns an error 500:

"Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, webmaster@theivyleaguegroup.net and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

--------------------------------------------------------------------------------

Apache/2.2.13 (Unix) mod_ssl/2.2.13 OpenSSL/0.9.8e-fips-rhel5 mod_auth_passthrough/2.1 mod_bwlimited/1.4 FrontPage/5.0.2.2635 Server at support.theivyleaguegroup.net Port 80"

If I hit refresh in my browser it then displays the ticket fine.

This ONLY happens when putting the email address and ticket number in on the front page of osTicket. If I click on the "ticket status" icon along the top where "Home - New Ticket - Ticket Status" are and then use that form "tickets.php" rather than the fields on "index.php" I do not get the error. The ticket is displayed properly and immediately.

Any suggestions would be greatly appreciated.

zachazow

Simple Fix

I just set my osticket up today and was having the exact same problem and found a simple fix on this forum. I don't have the link to the forum post so here is what I did.

In the index.php file, replace

with

It's as simple as that. Good Luck

Amaranth888

Problem Solved

The above suggestion solved my issue.

Thanks!

HarvMan

Hi,

I, too, experience an Internal Server Error. However, I reviewed v1.6 RC5 index.php and can only find:

There is no instance of:

Amaranth888

Yes. There was a typo in the posted suggestion. Change tickets.php to login.php and you should be all set. That's what worked for me.

HarvMan

Thanks - problem solved.

zubair1

I just set my osticket up today and was having the exact same problem and found a simple fix on this forum. I don't have the link to the forum post so here is what I did.
In the index.php file, replace

with
It's as simple as that. Good Luck

Thanks!

I was having the same problem.