I'm using osTicket 1.6R5 for some basic support. I have autoresponse turned off but any emails sent to my support email address are added into osTicket.
As I am primarily a BlackBerry user, I'd like to respond to a ticket via email.
use case:
user sends problem to support email address
osTicket fetches email and creates ticket
system sends autoresponse to my admin email address
From BlackBerry, I can reply to the ticket (so the reply is in osTicket) and cc: original user.
My challenge is that currently I tend to reply to all support requests from email and it's not getting into the support system unless I add an internal note later.
I suspect this is a mod to the autoresponse file, I'm looking for direction on what files I would need to modify to change the default to: address of an autoresponse to my admin address.
Thanks.
