Order tickets by lastmessage in My tickets

clem08

Hello here is my problem.

I want to order the tickets in Tickets -> My Tickets menu in order to have le last tickets in which the client send another message on the top of the list instead of a list ordered by date of creation.

I'm trying to change that because my custumer service employees usually have more than 300 mails opened and its better if the last updated tickets are on the top instead of everywhere on the list.So the will be able to answer easier and faster .

Thanks for the help and sorry for my english

i'm using 1.6 RC5 version

Skeyelab

i also would be interested in this

masino_sinaga

Sure, why not?

I will create this modification for you.

Give me about one or two hours.

Sincerely,

Masino Sinaga

masino_sinaga

Done

Done!

Please visit my blog and see the article I sent today, October 8, 2009 with title Order Tickets by LastMessage in My Tickets Page of osTicket v1.6 RC5.

Hopefully this will be helpful.

Sincerely,

Masino Sinaga

Skeyelab

is this change supposed to be in the client file or staff file?

it seems to me that it should be in the staff file?

zachazow

is this change supposed to be in the client file or staff file?
it seems to me that it should be in the staff file?

Did you get this to work? My thinking was in line with you, but I'm hesitant to edit the staff file because it is slightly different than the client one.

masino_sinaga

Hi,

is this change supposed to be in the client file or staff file?
it seems to me that it should be in the staff file?

According to the first message on this topic, he said that he wanted to make it come true at Tickets -> My Tickets, then I thought it shoud be for client-side.

Don't worry, I will make it for the staff-side also. ;)

Sincerely,

Masino Sinaga

Skeyelab

This is working great (I got it working in the staff side)

I want to print "NONE" when there has not been a message sent to the customer yet, currently, it just leaves a blank cell.

it should be fairly easy right? i tried this, but it didnt work

<td nowrap> <?if ($row== NULL){print ("none")}else{};?> <?=Format:($row)?></td>

Skeyelab

i got it to work

<td nowrap>  <?=Format:($row) ? Format:($row) : '<font style="color: red; font-weight: bolder;">Unanswered</span>' ?></td>

masino_sinaga

If you want to implement this modification on the staff-side, please read the article I wrote titled Order Tickets by LastMessage for Staff in My Tickets Page of osTicket v1.6 RC5 on my blog (see through my account's Public Profile above) that I sent on October 10, 2009.

Hopefully this will help you.

Sincerely,

Masino Sinaga