Hello.
I'm working with a customized installation of osTicket that seems to be based on the latest release. Whenever a ticket that was submitted by email has a field edited by staff, another ticket containing the original information will show up later (last time it was about 17 minutes later). ticket->update() doesn't seem to be modified -- it looks to be a problem in some periodic check to make sure all incoming email tickets get created. This only happens for tickets created by email and it only happens when the ticket is edited in the scp.
What can cause this problem? I don't know if this is a release bug or if it is the result of the customizations, but what is a likely solution?
