Change required fields for editing a ticket

jbariel

Currently, our one and only osTicket user forwards emails he gets to our osTicket email to generate tickets. He then goes into osTicket and edits the ticket to change the email to the person who originally sent the email.

When he edits the ticket, he is required to create an "internal note." Is there a way to set this field as not required so he doesn't have to input a meaningless and unnecessary note just to finish editing the ticket?

Thanks!

Jason

jbariel

Found this in: /webroot/osticketfolder/includes/class.ticket.php

function update($var,&$errors) {

global $cfg,$thisuser;

$fields=array();

$fields = array('type'=>'string', 'required'=>1, 'error'=>'Name required');

$fields = array('type'=>'email', 'required'=>1, 'error'=>'Email is required');

$fields = array('type'=>'text', 'required'=>1, 'error'=>'Reason for the update required');

$fields = array('type'=>'string', 'required'=>1, 'error'=>'Subject required');

$fields = array('type'=>'int', 'required'=>0, 'error'=>'Invalid Priority');

$fields = array('type'=>'phone', 'required'=>0, 'error'=>'Valid phone # required');

$fields = array('type'=>'date', 'required'=>0, 'error'=>'Invalid date - must be MM/DD/YY');

After changing $fields = array('type'=>'text', 'required'=>1, 'error'=>'Reason for the update required'); from 1 to zero I no longer received the error when not entering a note and the ticket updated successfully.

Then I went into: /webroot/osticketfolder/includes/staff/editticket.inc.php and removed the "*" from the notes field.

robayer

Different location in current release

To disable the requirement for Internal Note Title in v1.6.0 it is in:

scp/tickets.php line 175

Change:

$fields = array('type'=>'string', 'required'=>1, 'error'=>'Title required');

To:

$fields = array('type'=>'string', 'required'=>0, 'error'=>'Title required');

Then edit include/staff/viewticket.inc.php and remove:

* <?=$errors?>

Line number for the last one unknown - I have made some modifications ...