Limiting Tickets Sent by same user/email

modman

Hi,

We use OSticket to provide support for our hosting clients. That being said, we only provide support for up to 3 tickets per user per month. We do that to limit the amount of free development time each of our clients receives.

Is there a way to tell OSticket to reject any submitted tickets after 3 have been submitted in the same month? I mean i know there's a way to reject tickets if the user has a certain number of open tickets, but we'd like to limit the tickets based on how long ago they last submitted a ticket regardless of whether or not it is closed or open.

Thank you so much for your answers!!

masino_sinaga

There is a way ...

Hi,
... Is there a way to tell OSticket to reject any submitted tickets after 3 have been submitted in the same month? I mean i know there's a way to reject tickets if the user has a certain number of open tickets, but we'd like to limit the tickets based on how long ago they last submitted a ticket regardless of whether or not it is closed or open.

Yes, there is always a way to implement this:

http://www.osticket.com/forums/showthread.php?p=10196#post10196(http://www.osticket.com/forums/showthread.php?p=10196#post10196)

Thank you so much for your answers

You're welcome!

Sincerely,

Masino Sinaga