no open tickets - I see closed

speedy

When there are no open tickets.(0).

I see all closed tickets instead? Is this normal? Doesn't make sence.

thx

amlife

only unassigned tickets will show up in open ticket section, when you assign a ticket to support personal your tickets will only show up on "My tickets" Section.

speedy

Put when it is already closed? You still see them with open tickets?

Or it look like it, this only happens when there are no open tickets left

russds

I agree, dispite possible logical reasons, When I click on Open (0) and it shows me all the closed tickets it doesn't make sense. In fact, a staff member has already asked about this. I didn't know what to tell him. Anybody know MOD I can do, so that no tickets are shown when I click "Open (0)"? Thanks!

scottro

I've already implemented this on mine so that it shows "0 Queries found" or some such when there are no tickets. I'll find the MOD and post it for you.

scottro

Look for the following entry:

scp/tickets.php

if($stats)

$nav->addSubMenu(array('desc'=>'Open ('.$stats.')','title'=>'Open Tickets', 'href'=>'tickets.php', 'iconclass'=>'Ticket'));

Essentially we want to get rid of the "if" statement and say to always show the Open page. So just modify it to look something like this:

// We don't want an if (there are tickets) we always want the open page up/available.

// if($stats)

$nav->addSubMenu(array('desc'=>'Open ('.$stats.')','title'=>'Open Tickets', 'href'=>'tickets.php', 'iconclass'=>'Ticket'));

scottro

Tested this on my test server from a fresh install and it looks like I'm missing another part. Give me a few minutes and I'll post it all together.

scottro

Look for the following entry:

scp/tickets.php

if($stats)

$nav->addSubMenu(array('desc'=>'Open ('.$stats.')','title'=>'Open Tickets', 'href'=>'tickets.php', 'iconclass'=>'Ticket'));

Essentially we want to get rid of the "if" statement and say to always show the "Open page" title/nav. So just modify it to look something like this:

// We don't want an if (there are tickets) we always want the open page up/available.

// if($stats)

$nav->addSubMenu(array('desc'=>'Open ('.$stats.')','title'=>'Open Tickets', 'href'=>'tickets.php', 'iconclass'=>'Ticket'));

Then remove or comment out the following so that we'll always see the Open ticket page even if there are 0 open tickets:

include/staff/tickets.inc.php

}elseif(!$stats) { //no open or answered tickets (+-queue?) - show closed tickets.???

$status='closed';

$results_type='Closed Tickets';

scottro

For screenshots and any future updates please see the following link to my site:

http://tinyurl.com/alwaysshowopen(http://tinyurl.com/alwaysshowopen)