I have created three groups: Admin, Manager, Staff
Admin: can do everything
Manager: can view the ticket assigned to his dep and assigned it to staff under it
Staff: reply back to ticket
Now when a new ticket is created I am assigning is to "Unassigned" dept. Admin can log in and assign it to other dept. That dept manager can see it and than assign is to his staff accordingly.
I dont want the staff to view the ticket untill they are assigned to it.
how can I do that?
