Changing "New Ticket" form

ern

Hello everyone,

I have to change "New Ticket" form,

exactly I want to set Email Address field as NOT requied,

and I don't want checking Telephone field validation form,

because we've 3digit extension numbers only (and osticket is working inside

company).

I know, that these changes I can make in .php files

but I don't know exactly in which file.

Best wishes,

Lucas

scottro

Do you want this on the staff side or the client side or both?

ern

Only on the staff side,

my it support team will register tickets via phone :)

trbn

Hey,

in ../upload/include/class.ticket.php SEARCH:

* The mother of all functions...You break it you fix it

Under that is the code you have to edit. For STAFF you need:

...

}elseif(strcasecmp($origin,'staff')==0){ //tickets created by staff...e.g on callins.

$fields = array('type'=>'int', 'required'=>1, 'error'=>'Dept. required');

$fields = array('type'=>'string', 'required'=>1, 'error'=>'Indicate source');

$fields = array('type'=>'date', 'required'=>0, 'error'=>'Invalid date - must be MM/DD/YY');

Now you can put a "0" (not required) or "1" (required) behind "'required'=>(0/1),"

Hope I could help you!

Greetings,

Torben

ern

OK, right now I will check it.

Thanx a lot for Your reply:)

I will write if it works.

ern

Yeah, I put 0 on all 3 positions and it works!

But I still have problem with valid phone no.

I wan't to use short form, eg. 888-888

without checking it is valid or not.

I tried to comment this:

//Make sure phone extension is valid

if($var ) {

if(!is_numeric($var) && !$errors)

$errors='Invalid phone ext.';

elseif(!$var) //make sure they just didn't enter ext without phone #

$errors='Phone number required';

}

but with no results..

Regards,

ern

OK,

I started to search what makes error:

Valid phone # required

This is because I fill in the form with too short phone number.

Valid phone is 9-digits number.

OK mates,

How to change that?

Best Regards,

=========================================

OK< I got it:

in class.validator.php

search for:

function is_phone($phone) {

$stripped=eregi_replace("($|$|\-|\+)","",ereg_replace("(+)","",$phone));

return (!is_numeric($stripped) || ((strlen($stripped)13)))?false;

It means that You have to fill in the phone number min 7 digits and max 13.

So if You need to change it is right place;)

recep

what about if we would like to make these required field mods on client sides too? like l would like to disable e-mail required and enable telefon and extantion fields

recep

OK,
in class.validator.php
search for:
Quote:
function is_phone($phone) {
$stripped=eregi_replace("($|$|\-|\+)","",ereg_replace("(+)","",$phone));
return (!is_numeric($stripped) || ((strlen($stripped)13)))?false;

that worked! thanks

kayla

OK,

in class.validator.php

search for:

Quote:

function is_phone($phone) {

$stripped=eregi_replace("($|$|\-|\+)","",ereg_replace("(+)","",$phone));

return (!is_numeric($stripped) || ((strlen($stripped)13)))?false;

Ok, I have edited this how i wanted it and i still get the following message from my vaildation script "Valid phone # required (type not set)". Anything I'm missing.

kayla

rg2

Hello,Sorry for bringing up a old topic, but I wanted to do the same as the original post: set Email Address as NOT required for new tickets created by staff.I am using version 1.8.1 and I can't find the code to do it. Can anyone help me?Thank you very much!

ntozier

This thread is from 2009 and for version 1.6. It does not work on newer versions than that.You currently need to have email address for osT to work properly. It has been mentioned and discussed that it may be changed in the future.