Add existing fields to client side

rpc15

hi everone,

First of all, i am new here, love the software, very powerfull and the looks of it a very good support community! ;)

I wanted to implement the following:

( Help Topic in New Ticket for Client and Staff)

But since i started out in RC5, it does not work.

So i started to think, if i could implement some extra fields in the Client "new ticket" form, it would fit to our needs, until there is a solution for the upper part.

I wanted to add the following existing fields:

- Ticket Source

- Due Date

- Assign

- Department

The system is only for internal use.

I have already managed to add "department" bij adding the following code to /include/client/open.inc.php

Department:

Select Department

$services= db_query('SELECT dept_id,dept_name FROM '.DEPT_TABLE.' ORDER BY dept_name');

while (list($deptId,$dept) = db_fetch_row($services)){

$selected = ($info==$deptId)?'selected':''; ?>

"<?=$selected?>><?=$dept?>

}?>

* <?=$errors?>

But the rest was not en easy, copy paste....:

i have already been editing osticket for 2 days, and evrything i needed was in this forum, execpt for the above.

Maybe some could help me?

rpc15

nobody? :(

rpc15

ok find another one...

Ticket Source:

/Include/class.ticket.php

line 1183

change

$source='Web';

$source=ucfirst($var);

/include/client/open.inc.php

add anywhere after line 17

Ticket Source:

Select Source

>Phone

>Email

>Other

* <?=$errors?>

Now to find

- Due Date

- Assign

myswordnu

Has anyone figured out how to add a ticket assign from client, I have been searching/testing ways to have the client select who assigns there ticket. I have yet to find a way to do this, It shouldnt be too hard by defualt you can assign tickets to yourself, Now how would I let the client assign the ticket to a staff member.