No attachment in my ticket or in mail

pcsystemd

Hello,

I configured the attachments section but yet I do not see the attachment in my ticket and so I did not receive the attachment via email. I created a folder /upload /files. I gave the files has write permission and yet when I add an attachment was my ticket, it is not present in my folder files. What should I enter as the path in Attachment Folder exactly?

Thank's

pradiptac

Attachment not working

Same problem is in here.What is the solution?.When I was using old version there was no attachment related problem.Is it any bug? Please take out a solution.:(

scottro

I had a problem with this myself and was helped by Peter.

The problem is that you have to set your attachment directory to the absolute path. I had been using /attachments.

Instead I now use /var/www/tickets/attachments.

Try this and see if that helps (don't forget to set permissions correctly too if you are still having problems).

GruniHUN

Try this as attachment path in the field:

../attachment

(where 'attachment' is the name of your folder)

It's worked for me.

peter

@[deleted] - you need the full path otherwise attachments on the client's interface won't work.

masino_sinaga

Peter is right.

This article also could help you how to setup attachment directory:

http://www.openscriptsolution.com/2009/08/31/how-to-setup-attachment-directory-in-osticket-system(http://www.openscriptsolution.com/2009/08/31/how-to-setup-attachment-directory-in-osticket-system)

Sincerely,

Masino Sinaga