User problem when viewing tickets

crooky1106

Hi all,

Just came accross this and was wondering if anyone else has noticed the fault...

When a staff member raises a ticket using their own email address but then, using the "edit ticket" function changes their email address to the clients the client cannot log in using their own email address and the unique ticket ID.

However if they log in using their email address (used when creating the ticket from scratch) and ID they can view all tickets including "edited tickets".

The reason this has came to my attention is we, as a company, decided to trial the software and only use internal email address' when raising tickets however we decided to go live with one particular client and, using the edit fuction, changed selected tickets from staff email to client email.

Hope this makes sense,

Cheers,

James

crooky1106

Update?

Any thoughts with this... let me know if you guys don't understand what I am trying to say.

Thanks,

James

Corey

I just tested this and it worked fine.

- I created a ticket using the admin CP and used my email address.

- I changed the email address using the admin CP "Edit Ticket" feature.

- I logged in with the new email address and ticket ID.

crooky1106

Thanks

Cheers Corey,

Looks like it might just be my setup! I'll post a fix if I find it incase other people have a similar problem.

Thanks again.