Hi @ all
I have the following problem
1) The customer opens a ticket by sending a email with attachment -> This works fine... the attachment is shown in the Ticket Thread
2) The staff send back an answer including the attachment. -> Also this works fine!
3) But if the customer opens a ticket from the web, or make an additional comment to an answer, which should include also an attachment. Then it doesn't work. The comment is shown in the Ticket Thread... but without attachment :-(
So the customer can not attach files to his comments from the web.
Did anybody already has the same problem?
Best regards and thanks a lot in advance
Markus