Staff Timeouts

scottro

Hey all,

I'm experiencing a problem that I'm not sure where to begin looking for the solution at.

I have my staff timeout set to something like 10 hours, however, sometimes I'll click on a link and I'll have to login again. Other times I'll leave it open overnight and still won't have to login the next day. Does anyone know what could be causing this issue? I know people are eventually going to whine to me about how often they have to login.

Thanks

jonathanlong

php sessions

The timeout isn't in osticket, but PHP. Try looking in the php.ini for the session timeout there.

session.gc_maxlifetime = 1440

scottro

The timeout isn't in osticket, but PHP. Try looking in the php.ini for the session timeout there.
session.gc_maxlifetime = 1440

Yea :( I had already changed that as well. Its been at 1440 for 2-3 weeks now and its still totally random when we'll get kicked back to the login screen.

Thanks for the assist though.

scottro

Anyone else have any thoughts here? People are starting to whine to me. :(

drozenski

have you checked your class.config.php file?

function getStaffSessionTimeout() {

return $this->config*60;

}

function getStaffLoginTimeout() {

return $this->config*60;

}

Mine is set to 60, see if yours has the correct value.

masino_sinaga

@[deleted],

That 60 value equals with 60 seconds. Therefore, the meaning of this following code:

return $this->config*60;

is if you set the value from Admin Panel -> Settings -> Preferences -> Staff Session Timeout: become 45, it means in that case, the result for the staff_session_timeout is 45*60 = 2700 seconds or it is equal with 45 minutes. In other words, we only need to set the value from admin panel.

@[deleted],

Make sure you have already set it up with the Staff Session Timeout in minutes. For example, if you want to set it up become 10 hours, then you to convert that value first into minutes, then you have to fill in the result (10 * 60 minutes) = 600 minutes from Admin Panel -> Settings -> Preferences -> Staff Session Timeout:. So, have you already set it with the correct value in minutes?

Sincerely,

Masino Sinaga

scottro

@[deleted],
Make sure you have already set it up with the Staff Session Timeout in minutes. For example, if you want to set it up become 10 hours, then you to convert that value first into minutes, then you have to fill in the result (10 * 60 minutes) = 600 minutes from Admin Panel -> Settings -> Preferences -> Staff Session Timeout:. So, have you already set it with the correct value in minutes?
Sincerely,
Masino Sinaga

Yes, its actually set to 1440 in the admin panel.