Is there anyway I can have a different message sent to the email address
of the customer the ticket is for when a staff member creates it as opposed to when the customer creates it themselves.
Whenever we create a ticket its usually to notify the customer of a back order item on their order, or an issue with their credit card. We would like the message to read a little different than the one when the customer creates their own ticket.
Any suggestions or pointers or has someone does this yet and can tell me how to make it happen. Basically the addition of another template message only used when a new ticket is created by a staff member.
