Creates a User Group that Cannot Reply to Customer, Only Can Post Internal Notes.
1) Update Database
ALTER TABLE `ost_groups` ADD `can_reply_tickets` TINYINT( 1 ) UNSIGNED NOT NULL DEFAULT '1' AFTER `can_manage_kb` ;
2) include/staff/group.inc.php
Line ~100
Add
Can Reply Tickets
/>Yes
/>No
3) include/class.group.php
Line ~59
ADD
', can_reply_tickets='.db_input($vars).
4) include/class.staff.php
Line ~230
function canReplyTickets() {
return ($this->isadmin() || $this->udata)?true;
}
5) include/staff/viewticket.inc.php
Line ~279
AFTER
ADD
<?
if($thisuser->canReplyTickets()) {
?>
Line ~351
BEFORE
ADD
<?}?>
