Assigned Staff Member not Receiving Alert Email

napier79

Hello,

Our college has been using this amazing ticket system for a few months and now that we have assigned more staff we are having problems with alerts. When a new ticket is created by an admin and is assigned to a staff member, the ticket user receives the open ticket notification but the assigned staff member does not receive an alert. In an attempt to correct the problem I setup the "Resend Assigned Alert" feature found in the following thread:

(http://osticket.com/forums/showthread.php?t=2387&highlight=email+assigned)

The "Resend" button in the MOD still does not send an email to the assigned staff member. I also tried changing the to true with no luck as found in the following thread:

(http://osticket.com/forums/showthread.php?t=1974&highlight=Assigned+Ticket+Alert)

My current settings are as follows:

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If anyone can think of any reason why assigned staff aren't receiving email alerts then please let me know. Thank you for your time.

Nick Napier

peter

Nick,

I believe the issue has been fixed. Download the latest version again and upload all files again with the exception of setup directory and include/settings.php

Note: If you're using RC4 then full upgrade is recommended.

napier79

Problem Solved - Thank you Peter!

Hi Peter,

Thank you very much for your response. You were right on the money! After uploading the new files and running the upgrade script under setup to update the database structure, my email alert problem was solved.

If anyone has yet to upgrade to the new version then I would highly recommend it. The new features and cleaner look in the Admin panel are well worth the effort (takes 3 minutes tops).

Thanks again Peter.

Nick

altjx

Hi Peter,
Thank you very much for your response. You were right on the money! After uploading the new files and running the upgrade script under setup to update the database structure, my email alert problem was solved.
If anyone has yet to upgrade to the new version then I would highly recommend it. The new features and cleaner look in the Admin panel are well worth the effort (takes 3 minutes tops).
Thanks again Peter.
Nick

I'm having this same problem (resuming from here since it seems original post is solved). If I go to the customer's side and open a ticket, the staff gets an email. If I create it through the Staff panel, I get no alert but the customer does. Everything under Alerts & notifications is enabled... Any idea? I get the alert if I open a new ticket in staff panel and DON'T assign it to a staff. But if I assign it to a staff on new ticket, no email. Brand new installation.

gabesonsite

I'm having the same issue here. All alerts are enabled and I cannot do anything to get an internal note or an assignment to a staff member to fire an e-mail. If I cant get a ticket assignment to fire an e-mail I'll have to switch to another system, which sucks because it does everything else we need.