Email Attachment not passing through to ticket

cbonnar

Hi,

I have setup everything I can think of but when I email to a watched email address with an attachment the ticket created does not have the attachent.

Any ideas???

jtaubman

In Admin, check the attachment settings and ensure you have listed the extensions for the attachments you want to receive, other wise they get dropped.

cbonnar

yeh had checked that and even tried setting to .* as suggested in config

Enter file extensions allowed separated by a comma. e.g .doc, .pdf,

To accept all files enter wildcard .* i.e dotStar (NOT recommended).

Is there any logging I can check to see what it is doing?

scottro

yeh had checked that and even tried setting to .* as suggested in config
Enter file extensions allowed separated by a comma. e.g .doc, .pdf,
To accept all files enter wildcard .* i.e dotStar (NOT recommended).
.*
Is there any logging I can check to see what it is doing?

What is the setting you have for the maximum size (in bytes)? And what is the size of the attachment you are trying to send?

Also a good thing to remember is 99% of the time, there is a log for everything. Just have to know where to find it. ;)

I'll take a look around and see if I can locate it for you.

ivomans

I'm experiencing the same problem as cbonnar describes, even with the '.*' allowed extension.

Has anyone found a solution meanwhile?

Regards,

Ivo

scottro

I'm having an issue here now as well. Originally attachments were working fine but they no longer are. At one point I switched from IMAP to POP but I'm not sure if that caused the issue or what did. Anyone have any ideas?

DaSilva

I can add attachments in osTicket but when someone sends attachments in an email to the osTicket system they don't appear.

You can only see the text, not the attachment(s). Is there a fix for this? I am using email piping.

sccr410

Apple Mail attachments not working

If someone emails our system using Apple Mail, the attachments do not come through. I have tested this by using the same email account but sending from Apple Mail and then from the Gmail web interface. The attachment sent using the webmail form came in just fine, but not the one from Apple Mail.

I can't test Outlook to see if that works, I don't have a PC...

spoonhh

same problem + 0 kb file size

I have the same problem. Sending a mail with attachment from Apple Mail will not show the attachment. When I forward the same mail with Apple Mail it works !

Next problem is that when I click on the attachment link the downloaded file is empty (0 kb).

Any ideas?

Thanks

spoonhh

Kelli

I'm going to ask a very obvious question, so please no one take offense. I'm not trying to insult anyone's intelligence, it's just that when trying to troubleshoot problems, it's best to cover all your bases rather than have something simple come back to bite you later.

Do the files sent using Mail.app have valid file extensions? I ask, because osTicket checks for allowed file types via their extesions and OS X will often not use file extensions for many common filetypes, unless the user specifically adds one when saving the file.

DaSilva

I have tried it with allowed attachments (the same that were be able to upload in the frontend) and it didn't work.

spoonhh

problem with attachment.php

I have 2 problems:

1. Some attachments sent via Apple Mail don´t appear in the system.

2. When I send attachments from another Mail App (e.g. Webmail) the attachment name and a link appears in the ticket. When I click on it the download starts but the file size is 0 kb. When I check the attachments folder the attachment is there and I can download it via ftp without any problem.

I use IMAP and SMTP. The permission of the attachment folder is 777.