Attachment too large

scottro

Hey all,

Just been testing something and ran into an issue. If someone sends a file that is over the maximum size the system has no alert for that.

For example:

I sent an email with a 1.7mb attachment (our limit right now is 1mb). The email shows up fine but with no attachment and no note saying the attachment was stripped. Also the "sender" never got any email response saying that the attachment was too large but that the email itself was received. Is this not something that is in place already and if not can we get it added to the list?

Thank you,

Scott

cbonnar

I have the same problem. It is not accepting any attachments by the look of things

scottro

Mine accepts it fine so long as its under the 1048576 (1mb) file size. Otherwise it correctly does not accept it. I just want it to tell the customer and the technician both that the attachment did not come through.

hoiung

yeh be a good idea if they showed next to the attachment button the max size in MB!

LRSmith

Have there been any updates on this? We have our max file size set to 6mb, but it does not seem to accept anything over 1mb.

peter

osTicket can not overwrite what is set in php.ini - that is the most logical place to check.

LRSmith

Thanks, that fixed it!

holodoctor1

Thanks, that fixed it

Can you share what you did?

equisde

holodoctor1,

Open your php.ini file and change your upload_max_filesize and post_max_size variables up to 8M.

; Maximum allowed size for uploaded files.

upload_max_filesize = 8M

...

; Maximum size of POST data that PHP will accept.

post_max_size = 8M

...and reboot the service.