Possible error :: change department names on admin panel don't show on ope ticket.

Vinnys

Hi there.

Not sure I'm posting on the right place, but here it goes.

I've eventually changed the names of the departments on admin panel, but I depared my self that when you open a new ticket it doesn't show with my changed departments.

Just the default ones, Billing, Support, General Inquiry.

Some time after I eventually have 4 departments and they don't show up on the new ticket open.

If you have any idea what's going on, I'd apreciate it, thanks in advance ;)

peter

What shows up on 'open ticket page' are help topics not departments. Help topics are used to map inquiries to departments behind the scenes.

Vinnys

Hi there again.

Corey kindly explain to me what was going on.

I'll try to be as clear as I can, if anyone stumbles with this too ;)

The reason that on the open new ticket wasn't showing new departments its because on open new ticket it shows "help topics".

As I understand it is build this way because if you wan't to associate two help topics to a department, this way it is possible.

For example, an help topic to support on hardware problems, and an help topic on support on software problems, but they can be associated to the department Support.

Plus, think another advantage is that help topics are for people externally to the management of osticket to see, departments are for internally management of the tool.

Think this is it.

Sorry for any trouble I may have caused.

Thanks guys ;)