all subjects suddenly in upper-case characters

michaelDUS

Hello,

since 5 days all subjects of our new fetched tickets are shown in upper case charaters. because "upper case character subjects" are often rated as spam, some of our replies are now not delivered to our customers.

i checked our popmail-server - the emails there are still mixed characters before fetched by osTicket. Older ticket subjects are still shown as mixed characters.

Im pretty shure we did not change anything - does anyone has an idea?

thanks,

michael from duesseldorf

michael.therrien

Sounds like you have a rogue strtoupper() in your code. Unfortunately I'm on Windows right now and my GNU grep isn't liking me, so if nobody responds by tonight, I'll take a look when I get to my useful computer.

michaelDUS

Sounds like you have a rogue strtoupper() in your code. Unfortunately I'm on Windows right now and my GNU grep isn't liking me, so if nobody responds by tonight, I'll take a look when I get to my useful computer.

@[deleted]

hi michael,

just one more short info - it's the subject and the "From" strings which are converted to upper case - the miracle is, that we did not changed anything in our code the last weeks - and from one to the other day it shows upper case characters. (its 7 pm in germany and i had not one single beer today! ;-)

michael.therrien

grep -r results

Don't have the time right now, but here are the files with strtoupper in them...many of them relate to email. See if you can find where the issue lies, otherwise I'll look at it later.

/include/class.api.php: ',apikey='.db_input(strtoupper(md5($ip.md5($passphrase)))); //Security of the apikey is not as critical at the moment

/include/class.misc.php: return substr(strtoupper(base_convert(microtime(),10,16)),0,$len);

/include/pear/Mail/mime.php: '"=" . strtoupper(dechex(ord("\1")))',

/include/pear/Mail/mimePart.php: $char = $escape . strtoupper(sprintf('%02s', dechex($dec)));

/include/pear/Mail/mimePart.php: $encValue = preg_replace('#()#e', '"%" . strtoupper(dechex(ord("\1")))', $encValue);

/include/pear/Net/SMTP.php: $method = strtoupper($method);

scottro

Don't have the time right now, but here are the files with strtoupper in them...many of them relate to email. See if you can find where the issue lies, otherwise I'll look at it later.
/include/class.api.php: ',apikey='.db_input(strtoupper(md5($ip.md5($passphrase)))); //Security of the apikey is not as critical at the moment
/include/class.misc.php: return substr(strtoupper(base_convert(microtime(),10,16)),0,$len);
/include/pear/Mail/mime.php: '"=" . strtoupper(dechex(ord("\1")))',
/include/pear/Mail/mimePart.php: $char = $escape . strtoupper(sprintf('%02s', dechex($dec)));
/include/pear/Mail/mimePart.php: $encValue = preg_replace('#()#e', '"%" . strtoupper(dechex(ord("\1")))', $encValue);
/include/pear/Net/SMTP.php: $method = strtoupper($method);

This actually isn't a case of strtoupper(); This is a php bug with imap_utf8:

http://bugs.php.net/bug.php?id=44098(http://bugs.php.net/bug.php?id=44098)

I'm still investigating, I'll let everyone know when I find more.

scottro

Ok here we go...

include/class.mailfetch.php

Change From:

~Line 218

$var=$mailinfo?imap_utf8($mailinfo):'';

to:

$var=$mailinfo?iconv_mime_decode($mailinfo,0,"UTF-8"):'';,

scottro

You can also implement this for the senders name:

$var=iconv_mime_decode($mailinfo,0,"UTF-8");

peter

@[deleted] - it is important to point out that iconv_mime_decode is only available in PHP 5.

scottro

Thanks Peter,

Good point, however, from what I've read so far it sounds like the bug has only been present in PHP 5.2.5. Though I cannot confirm that.

michaelDUS

thanks scottro, peter and michael for your help - snippet has successfully implemented - subject characters are in upper AND lower case again

best from duesseldorf,

michael