Hello,
Is there an option I need to turn on to send the user a welcome email after they submit a ticket? It should have their support ticket # on it so they can check on the ticket's status I would think.
Thanks,
John
Hello,Is there an option I need to turn on to send the user a welcome email after they submit a ticket? It should have their support ticket # on it so they can check on the ticket's status I would think.Thanks,John
Yes.
Login to the Admin CP, clicks settings and scroll down to autoresponders.
Thanks much! That did it.
