I had setup OSTicket about 2-3 months ago (1.6RC4), but we were not ready to go "live" with it until now. My boss and I are doing some more testing to get familiar with everything and none of the tickets we open (pretending to be visitors to our site) are being sent to any email account we put in under the Email section of Admin.
Now, to make a super long story short, I had to do a complete recovery back to factory specs of my computer due to the Cryptor trojan the other day and lost my Winzip. No matter what I do to download another one, nothing unzips files for me. So right now, I can't do a complete upgrade to RC5 ... so I did the code change that is mentioned within the latest release post.
I need to know, under the RC4 version of Admin, what settings need to be what for us to receive email notice that there are new tickets submitted that need to be worked on.
The overall email account is support@oursite.com Under my profile, I have my barbara@oursite.com and under my boss's profile he has his email boss@oursite.com .
