convert trouble ticket to Return Merchandise Authorization (RMA)

rsleventhal

Hi all,

Is there currently a way to convert an open ticket to a return merchandise authorization, using the original ticket number as the new RMA number?

Ideally, this is just adding a new template which could be triggered by a particular change in status to the ticket.

Thanks in advance for any pointers.

If this isn't available at present, I'd sure love to see it in the next or future release(s)!

-Ray

PS searching RMA or return authorization in the forums returned no hits

PPS Yes, this is a near-duplicate to a post I made on 27 July 2009 in the 'Mods and Customization' forum, but if its not avail, I thought I'd add it to my wish list.

michael.therrien

I'd be curious to get a little more info about what you'd like to do.

Do you want staff to be able to create RMA's from the tickets?

What do you want the RMA's to do, just email someone, then "close" the "ticket".

Do you want to have it's own RMA list (along side the tickets list)

Do you want to be able to track the status of RMA's?

Are you RMA'ing a product, or are products being RMA'd to you?

Would it make sense to just have another "Status" option called RMA'd?

judgeice

using it for RMAs

Just setup an RMA dept in the system then edit the php to make sure they give you the correct info you need. Not much tweaking and its ready to go i would say. I do think osticket should make a few frontends for different specialized applications because its so universal functionally but the end user interface is usually the only big tweak.