Department manager emails

jbpagani

One of the staff members used to be department manager, but now he's not anymore. The thing is that he keeps receiving emails for almost any movement/note that happens in the department. I checked for the configuration and i cannot find where does his email account is still configured :

michael.therrien

Check in the General Settings, Emails, Staff, AND Department. Any of these could be notifying him.

jbpagani

Thanks for replying but of course i've checked all those tabs, any of them is notifying him. Any other idea?

michael.therrien

Do a search of the database for his email address.

Check the department table with the email_id and the email table with email_id

Check the staff table

Check under the Alerts & Notices in the Settings to make sure that "Department Members (spammy)" isn't checked...

If this doesn't work, try removing his staff account and testing opening/closing a ticket, then recreating his account.