Add Close button on viewticket.php

Dingle

I'm trying to create a Close button on the viewticket.php page for Staff members. I do not want them to have to reply to the ticket and check close on reply. I would like a button that simply closes the ticket when clicked. Can someone helped me out? I've tried everything I can think of.

Corey

They can just select it as an "Action".

blank

xUx

@[deleted]: as Corey pointed out you can already do that from the select inside the ticket view, however I understand that sometimes you just want to click once instead of twice right? ;)

So you can edit the file include/staff/viewticket.inc.php and place the following code (line 120 approx. before the table):

&a=process&do=close&ticket_id=<?=$id?>">Close this ticket

That should the work for you, tell me how it goes

Pedro_Prf

Hello ,

Can i do that in client side and to reopen a ticket ?

Thanks,

PleXy

@Dingle: as Corey pointed out you can already do that from the select inside the ticket view, however I understand that sometimes you just want to click once instead of twice right? ;)
So you can edit the file include/staff/viewticket.inc.php and place the following code (line 120 approx. before the table):
&a=process&do=close&ticket_id=<?=$id?>">Close this ticket
That should the work for you, tell me how it goes

Heya,

Sorry but it didn't work. Nothing happens when I press the link :(