UTF -8 for OsTicket

e-cigarete.lv

3 issues for this great program.

1. After you install it, you have to manually change all fields encoding through PHP MyAdmin, to get database in utf-8, if you are going to use it latvian or russian. I`ts a hassle.

2. After that, you recieve e-mail messages, encoding of which is not recognized by neither Kontact, nore Outlook. I added a line

'Content-Type' =>'text/plain; charset="utf-8"',

in class.email.php apr 165 and 216 just before

'X-Mailer' =>'osTicket v 1.6'

and now e-mail alerts are readeble.

I am not a professional in programing, but hope this will help some people, who are struggling with language customization.

3. Will it be possible to get some reports on tickets in future?

Anyway, program is great, and easy to use. Thanks

craigreilly

this must be a 1.6 RC5 file only? I do not find this file or that text string in my install.

peter

Craig,

He/she meant class.email.php in RC5 code base. The encoding issue was fixed after the release - simply download the latest release again and overwrite all files with exception of settings.php i.e if you are using RC5.

craigreilly

thanks for the quick reply. i did the patch only. i have a lot of mods to integrate with other systems. thanks.

e-cigarete.lv

an error in file name

Thanks Peter.

Small error makes big mess. The file name was class.email.php Sorry

gsmcorner

yes, but in the new release the Subject gets corrupted

Huglusk

To fix Subject issue use following patch :

class.email.php

178c178,179

< 'text_charset' => 'utf-8');

---

> 'text_charset' => 'utf-8',

> 'head_charset' => 'utf-8');