Solution for Blank Page When Assign Ticket to The Staff

masino_sinaga

Hi,

I have been using osTicket version 1.6 RC5 and everything seems okay so far, until I found this condition below.

When I assign ticket to a staff from Staff-Panel by choosing the staff and fill in the message and press the Assign button, then there will be a blank page show up and the page stand still. When I refresh that blank page, there will be a message appears that telling me this ticket has been assigned to staff but there is no new record created in ticket_note table!

Then I found the solution how to fix this:

Open \include\class.ticket.php, FIND:

//Send Notice + Message to assignee.

$dept=$ticket->getDept();

REPLACE WITH:

//Send Notice + Message to assignee.

$dept=$this->getDept();

Small change, indeed, but I am sure this will be helpful to all of you.

Cheers!

Best regards,

Masino Sinaga

Corey

This was fixed in RC5.

http://www.osticket.com/forums/project.php?issueid=123(http://www.osticket.com/forums/project.php?issueid=123)

masino_sinaga

Thanks for your info, Corey.

Unfortunately, I downloaded several hours after Peter released this version, so I still had the old version of that code at that time.

Best regards,

Masino Sinaga