banlist issue

fj34r

I am utilizing the Banlist feature to help filter out bounceback messages that come into the ticket system (it grabs email via POP3, and is set to delete messages from the server once completed). I have noticed that email's that are Banned do not get deleted from the server, but effectively get ignored. This wouldn't normally be an issue except for the fact that I get somewhere around 3k bouncebacks per day in a specific email box.

With that being said, I was curious if there might be a work around to have it delete banned email's from the server once the system see's them?

fj34r

Also...any way to add wildcard support? To help filter out even more bounceback's it'd be lovely to blacklist mailer-daemon@* =)

mrramsey

I redirect email that goes to the addresses we have for support, accounting and sales back through a gmail account then forward the gmail account to a second email I created for those accounts. This allows me to filter for spam as well as filter out the daemons and other bounce backs we receive in the gmail account. This works very well and catches about 99% of it.

kavlito

Me too!

I redirect email that goes to the addresses we have for support, accounting and sales back through a gmail account then forward the gmail account to a second email I created for those accounts. This allows me to filter for spam as well as filter out the daemons and other bounce backs we receive in the gmail account. This works very well and catches about 99% of it.

I've been doing the same thing for the last 5 years. It's been an excellent way to filter SPAM.

Recently switching to osTicket has caused our reponses to emails to come from the second email address that Gmail forwards back to, which is not what we wanted.

So I created a mod to allow a different Reply From address (our original email address) to be sent from. Check it out: http://osticket.com/forums/showthread.php?t=7756(http://osticket.com/forums/showthread.php?t=7756)