Adding field "Internal Notes" into Ticket View

Hey,

I've a problem!

My chef wants to have the last internal note in the ticketview, but I don't have a clue how to do it.

First, I add a field in ticket view like that:

ADD in tickets.inc.php:

<th width="80">Last Note</th>

ADD in tickets.inc.php:

<td nowrap><?($row['<STRONG><s>**</s>lastnote???)?></td>

Now, I need a variable which shows the last written note!

Where do I've to declare the variable that it will work?

PLEASE HELP!!!

Thanks,

Torben

Nobody can help?

It's about the "TICKET_NOTE_TABLE"! There you can find the variable "note" for internal notes in the ticket.

But I don't have clue how to write a function in 'class.ticket.php' that it would work.

Please have a look at it...for you it wouldn't be so hard, I think..;)

THANKS!

Torben

Last try....someone could help?:(

Adding field "Internal Notes" into Ticket View

Hey,

I've a problem!

My chef wants to have the last internal note in the ticketview, but I don't have a clue how to do it.

First, I add a field in ticket view like that:

ADD in tickets.inc.php:

PHP Code:

Last Note

ADD in tickets.inc.php:

Code:

<?($row)?>

Now, I need a variable which shows the last written note!

Where do I've to declare the variable that it will work?

PLEASE HELP!!!

Thanks,

(bookmarks)