I am now setup to use email fetching.
I can create a ticket and it will send an Admin Alert Email and a customer email. If the Tech Updates the ticket on the website the customer gets an update to that ticket in an email and that part works.
If the customer replies to the email the email goes into the pop3 mail box and just sits there.
I have setup an auto task cron job and it runs a window flashes on screen and goes away. windows 2003 server. scheduled task set at 1 minute for cron job.
I also have email fetch enabled, auto cron enabled? I will disabled for testing since I have a scheduled task setup for this.
pop3 email account settings are correct in osTicket and set the intervals to 1 minute and 5 minutes but no change.
The email stays in pop3 and is not fetched by osTicket.