Pop3 Connection Broken - Api error 77

Dvf

Hello

I have try to use osticket on different server , and different provider of email , local email server too

And i have always same error

Invalid login. Check POP settings

pop3 connection broken

I check , all is ok with all email tools. same as outlook , winmail..

I try with soms Pop account and provider , and local server , same problems

So we have api error 77 when i try to run cron Job.

In Api setting , witch IP and key need ?

peter

Make sure your php installation has openssl enabled. Some users are reporting the same problem but I'm not able to replicate it locally. PM me if you want me to help with debugging.

As for the cron - remote cron is not supported. You need to input the system path not the url.

Dvf

openssl ? but i talk about pop3 , not ssl pop3

yellowsnow

I'm having the exact same problem.

peter

openssl ? but i talk about pop3 , not ssl pop3

Your post wasn't specific. I'm not having the same issue with all my servers. My be you should write a small script to debug the issue.

$imap = "{imap.gmail.com/imap/ssl/novalidate-cert}INBOX";

$pop = "{pop.gmail.com/pop/ssl/novalidate-cert}INBOX";

$connection = imap_open($pop,'user','pass') or die(imap_last_error());

echo "Connected";A good reference is http://us3.php.net/imap_open(http://us3.php.net/imap_open)

jtaubman

I am having the same problem, I was running 1.6RC4 and email pick up was working correctly.

Moving to RC5 the mail check in the email editor fails, with

blank

To me this would suggest for some reason it's trying to use certificates on non SSL mail.

peter

I believe POP/IMAP related issues are now resolved. Download the latest version again and re-upload all files with the exception of setup directory and include/settings.php

jtaubman

I believe POP/IMAP related issues are now resolved. Download the latest version again and re-upload all files with the exception of setup directory and include/settings.php

I have downloaded the latest version and applied it. Dates on the class.mailfetch is 3rd July. How ever I am still getting the same error as shown above.

Dvf

FOR ME , the trouble was fixed

dazmetech

FOR ME , the trouble was fixed

How did you fixed? how to fetch mail and auto respond. scp/autocron.php gives only GIF :(

jolt

Error 77 EX_NOPRRM

Hello
I have try to use osticket on different server , and different provider of email , local email server too
And i have always same error
Invalid login. Check POP settings
pop3 connection broken
I check , all is ok with all email tools. same as outlook , winmail..
I try with soms Pop account and provider , and local server , same problems
So we have api error 77 when i try to run cron Job.
In Api setting , witch IP and key need ?

Indeed I had the same error, it is generated by api.inc.php

define('EX_NOPERM', 77); /* permission denied */

Normally if you have an incorrect API key or the ip address it is logged against is incorrect, for example if you moved OSTicket to a server with a different IP or you got a new DHCP assigned IP Address

What I was noticing was from a shell I could type (from the root directory of the site):

$ php -q api/cron.php

That worked perfectly, however if I set this up to run as a cron job on the server it gave this error 77, presumably down to the user cron runs as and/or a missing ENV var most likely.

I fixed it by issuing the following command

$ sudo apt-get install sendmail-bin

Obviously I'm using Ubuntu but the point is to install the sendmail binary so if there is any smtp authentication error(s) it should fall back to sendmail or as in my case use sendmail as the default.

After that it worked perfectly as a cron job

Also if you do that then remove the autocron.php img line from include/client/footer.inc.php

You'll notice a very good performance increase. At the moment I can check tickets with a 1sec page load where previoussly it was 5s-30s and also if a user emails a ticket that user will get a response in 90 secs.