I have a problem with the template. I have changed the default message, for exaple for the new ticket insert, or ticket modification. since i changed it when one administrator close one ticket, the user that receive the mail have this message:
"Problems fetching response template for ticket#16 Possible config error"
before my change the message was correct.
But i didin't change any configuration, i have ony translate the message from english into my language.