First thing first... I love this stuff and a big THANK YOU to the developers. I got mine running with the latest version but still working on the email notifications. I can't get mine to work. I just got my Linux server up and I'm still reviewing my SMTP server which I believe not yet configured/installed. Anyhow, here are my suggestions:
1. For a logged in staff/admin: can we have a) separate tab for unassigned tickets with auto-refresh feature that will update its duration at the pending queue and/or will change its color based on its duration but will still display the minutes/hrs/days it stays at the pending queue b) separate tab tickets assigned to a logged in staff/tech/admin that will also update based on colors. Auto-refresh not is not necessary c) separate tab for all other tickets which have the search/filter options for closed, still open, or tickets assigned to a particular techs/staff.
2. Can we require users to have an account to be able to create a ticket? That way, they no longer have to enter their emails and all other basic info when creating tickets. And will require them to log in to view/update the status of their ticket. Ticket number ofcourse is necessary for future queries. And inside their login interface, should also have all the necessary stuffs like tutorials and etc.
I still have yet to play around with the Mods section to see if these already exist. Kindly please lead me the way. But bottom line being as it is, it is still best for me. Thanks again.
