Admin Login

pbaker

i have managed to install OSTicket fine. But i have got to the admin login screen and it wont reconize my username or password.

What table is it in Mysql that stores the usernames and passwords as i have tried the ost_staff table and it doesnt like the username or password in there and says autorization failure.

This is running on Ubuntu Server.

Corey

i have managed to install OSTicket fine. But i have got to the admin login screen and it wont reconize my username or password.
What table is it in Mysql that stores the usernames and passwords as i have tried the ost_staff table and it doesnt like the username or password in there and says autorization failure.
This is running on Ubuntu Server.

Hey,

The table is ost_staff.

What version of MySQL do you have osTicket installed on?

What version of PHP do you have osTicket installed on?

What version of osTicket do you have installed?

pickupcash

New Install - Not taking admin login info

I'm having the same problem. I just did a fresh install of 1.6 RC5. When I try to login to the admin area it keeps giving me an Invalid Login error. I know the username and password is correct. I even deleted everything, including the database, recreated the db and went through the installation again. Every time I try to login and get that error it also sends an email to me with this in it...

Subject: DB Error #1143

SELECT command denied to user 'mlextrem_helpme'@'localhost' for column 'group_id' in table 'ost_staff'

This is running on a Linux server with PHP v5.2.9, MySQL v5.0.81

I have another website running 1.6 RC4 and never had any problems installing it or using it.

Clay M.