Hi Guys
Firstly let me apologize. My coding skills are non existent! I am able to follow instructions along with the best, but that's as far as it goes.
I have a bad feeling that what i am looking for is something possibly quite large and maybe well beyond what i should be looking at.
Basically i think OS Ticket is great! very simple to configure and use. But unfortunately along with every other ticket system out there it doesn't do EXACTLY what i need. But being open source i am hoping i can edit it to get it to match my needs.
I am not really sure where to begin, but the easiest way of explaining this is i need a client section. What i mean by this is i want to be able to input all client details such as telephone number and email on one page. Then when that client calls me to log a ticket i can log it and select the company (which was pre inputted) which will auto generate names, emails and contact numbers.
Further to this i would like to be able to search tickets by company. This would allow me to view how many tickets have been logged over a set period by a set company.
I hope this makes sense!! Is this something that's possible? Already Been Done? Can you point me in the right direction? Basically any help what so ever is appreciated!
Thanks for reading guys!
Ben
