No e-mail on new ticket after manual entry from supporter

sf-solutions

Hello,

when I enter a ticket submitted by phone, the user does not get an e-mail that there is a new ticket.

All other notifications and e-mail sending and receiving works

How could there be a way to fix this ?

Many thanks and best regards

Niels

masino_sinaga

Hi,

This is weird since the default setting for add new ticket on client-side, the email always being sent to the client:

http://www.osticket.com/forums/showthread.php?t=2059(http://www.osticket.com/forums/showthread.php?t=2059)

Make sure that the email's client you entered when you add new ticket on staff-side is different with the staff's email to check the client should be receiving the email. Besides that, osTicket System will avoid the same email sent twice (ie, usually when we do test by entering the same client's email with staff's email).

Best regards,

Masino Sinaga