Block Client Contact Information From Staff

gmgoldenberg

Hi Everyone,

Is it possible to block the contact information from appearing on a ticket when being viewed by certain user groups? For example, Admin->Manager->Staff

Admin and Manager can see contact information, Staff cannot.

If that would take a lot of work, is it simpler to block the contact information from being displayed on any ticket but have it saved so that replies are sent to the submitter's e-mail address?

Thanks,

Gabe

masino_sinaga

It is possible!

Try to open \include\staff\viewticket.inc.php.

There are:

$thisuser->isAdmin()

and

$thisuser->isManager()

and

$thisuser->isStaff()

code in there.

You can use this code to check whether such information will be displayed based on this output whether true or false.

Good luck! ;)

Best regards,

Masino Sinaga

gmgoldenberg

You are the man!

Thank you very much for your help. Just what I was looking for.

masino_sinaga

You are very welcome.

It is nice to hear good news from you.

Cheers!

Best regards,

Masino Sinaga